It’s a cautionary tale that Jonathon Norton likes to tell customers — not to scare them, but to give them a reason to listen and take action. Norton is an agent with American Church Group of Utah. The story he tells takes place at a church in his area. One icy evening, the church rented out space to an unaffiliated group for a meeting. When Norton got the call that someone fell in the parking lot, he started to jot down notes. After inquiring about the person’s condition and details of the ...